Account email links expire after a period of time. The original ones expired after an hour. The new ones expire after 1 day. If you have a problem with the email verification link, don't worry we've still captured your sign-up and your account will not be impacted.

Just contact Support through the 1st Phorm App - (Menu -> Support -> Contact Support) and we can get that changed for you.

Just contact Support through the 1st Phorm App - (Menu -> Support -> Contact Support) with your account email address and the date of birth on the account. Delete an account removes it completely from our system and your data will no longer be available.

We encourage everyone to just keep going with their existing account. For the Challenge, what matters is that you take photos during the Challenge registration period. Starting and then missing out for a month or three happens. Just pick it up and keep going.

If you want access to a large database of foods, you'll need to switch to the Calorie / Macro Tracking tracking system. The Meal plan option gives you macros for reference but the app calculates the portions you need to consume of those items.

No, we do not.

You can change your nutrition tracking system at any time by tapping on "Menu" and then tapping on "Nutrition." From here you can change it under the "What are you more likely to do?" option. You will have the option of choosing between “Portion Control”, “Meal Plan” or “Calorie / Macro Tracking.”

When calculating Macros for Portion control and Meal plan, we take into consider sex, weight, and your fitness goals. This is a basic macro calculation that is "good enough" for most people.

For users using Calorie / Macro Tracking, we look at sex, weight, goal weight, activity level, and fitness goal, and then macro preference to calculate macros specifically for you. Depending upon your goals and various stats, the two can be very different.

If you make changes to your options under Nutrition, you will see the results immediately reflected in your macros:

Portion Control: Gives you portions for 3 select food groups per meal. Protein/Veggie/Carbohydrates.

Meal Plan: Gives you portions for 3 select food groups per meal. Protein/Veggie/Carbohydrates. Allows for you to customize how many meals over the course of a day.

Calorie / Macro Tracking: Gives you a set of macros unique to you based off of your sex, weight, goal weight, activity level, and fitness goal, and then macro preference that you select.

Yes! Users can use custom macros (including keto). To customize your macros go to "Nutrition" in the Menu list. Make sure you have Calorie / Macro Tracking selected. You will see a button that says Customize my macros:

From the nutrition screen, you can tap on the Customize Macros button, and then customize them by filling in the boxes (Protein/Carbs/Fats). Once you have completed filling in all 3 boxes, select “Update” and your customized macros will be updated for you

Yes! Users can switch their nutrition to Calorie / Macro Tracking and are able to scan barcodes, track thousands of foods, and even add custom foods.

Users using the Calorie / Macro Tracking are able to input custom macros by using the “Quick add calories / macros” function by clicking on the + sign located in the Meals Tab.

In short, you can't. Each challenge lasts all year for a calendar year. Because of this, we cycle the numbers on the photos whenever you take your first photo in a given year. If your photos do not say "Day 1" on your photos that is 100% OK as the day numbers are there for you to measure your progress throughout the entire journey, not just a single challenge.

We understand that photos can be a sensitive part of the process. As such, we take handling your photos seriously. In short, the people who can access your photos are: you, your Transphormation Advisor, and the contest administrators.

Yes, you can delete your photos by going to MENU -> MY PHOTOS and then clicking on the 3 vertical dots at the top right of your photo sets.

No, you cannot. Photos must be taken in the app. You may not use edited or photos that are otherwise stored on your device.

You can change your workouts by going to MENU -> Activity. From here you can select your “current plan” as well as your “next plan”. You also are able to set your training level (Beginner, Intermediate, Advanced) as well as select your preferred rest day.

No, you cannot make changes to the workouts at this time.

You can change your rest day by going to MENU -> Activity -> Rest Day

The 1st Phorm App syncs directly to the Health App on your Phone (or Google FIT for Androids), so to ensure that the 1st Phorm App picks up the steps from your device, be sure that it is synced to those apps respectively.

Please note that 1^st Phorm does not have your credit card and we are unable to manage your subscription for you.

If you purchased the subscription on an iPhone please see this article for help in managing or cancelling your subscription.

If you purchased the subscription on an Android device please see this article for help in managing or cancelling your subscription.

You can drop your advisor at any time. Just go to Menu -> "My Advisor" and at the bottom tap "Drop Advisor". Then you can go and request a new one.

1^st Phorm does not have access to credit cards and cannot help you with billing related questions. If you have billing related questions, please contact Apple or Google Play directly.

The app currently only integrates with Google Fit. If you want to sync Samsung Health data, you will need to sync it with Google Fit using a 3rd party app.

One that may work is this one: Health Sync. Please note that our link to an app is not an endorsement, nor has it been tested.

Please check that the app has the correct permissions

If you ever find yourself getting logged out and unable to log in or otherwise just not able to use the app, check your connectivity. Here are some tips that have worked for others:

• If you are on Wi-Fi, try turning it off. Some corporate networks may block application traffic.

• If you are on cellar data, check your data settings. Phones can be configured to disable application data while not on Wi-Fi:

  • Apple Support: Check the cellular data usage on your iPhone

The app supports iOS versions 12+. For the best experience, you should be on the latest version of iOS.

The app supports Android versions 8+. For the best experience, you should be on the latest version of Android.